Introduction
This Privacy Policy explains how Terra Lawn Care Specialists collects, uses, and protects your Personally Identifiable Information (PII) when you use our website. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Please read this policy carefully to understand our practices.
1. What Personal Information Do We Collect?
When ordering, registering, or interacting on our site, as appropriate, you may be asked to enter your:
- Name
- Email address
- Phone number
- Other details to help you with your experience
2. When Do We Collect Information?
We collect information from you when you:
- Fill out a form
- Enter information on our site
- Register or make a purchase
- Sign up for our newsletter
- Respond to a survey or marketing communication
- Surf the website or use certain site features
3. How Do We Use Your Information?
We may use the information we collect in the following ways:
- To quickly process transactions
- To send periodic emails regarding your order or other products and services
- To follow up after correspondence (live chat, email, or phone inquiries)
- To improve our website to better serve you
4. How Do We Protect Visitor Information?
- Our website is scanned regularly for security holes and known vulnerabilities to keep your visit safe.
- We use regular malware scanning.
Note: We do not use an SSL certificate. We only provide articles and information and never ask for personal or private information like credit card numbers directly through our website.
5. Do We Use Cookies?
Yes. Cookies are small files transferred to your computer through your browser (if allowed) that enable the site’s systems to recognize your browser and capture certain information.
We use cookies to:
- Help remember and process items in your shopping cart
- Understand your preferences to provide improved services
- Compile aggregate data about site traffic and interactions to improve site experiences and tools
6. Analytics and Tracking Tools
We use third-party analytics and tracking services to monitor and analyze the use of our website:
- Google Analytics: Tracks website usage to help us understand user behavior and improve services.
- Google Tag Manager: Manages website tags efficiently.
- Microsoft Clarity: Provides heatmaps and session recordings to understand user interactions.
- Other SEO and tracking tools as necessary to optimize site performance and marketing.
Opting Out:
You can set your browser to warn you each time a cookie is being sent or to turn off all cookies. Disabling cookies may affect some site features but you can still place orders. To opt out of Google Analytics tracking, you can install the Google Analytics Opt-Out Browser Add-on.
7. Third Party Disclosure
We do not sell, trade, or otherwise transfer your PII to outside parties except as necessary to operate our website, conduct business, or serve users, so long as those parties agree to keep this information confidential.
8. Third Party Links
We do not include or offer third-party products or services on our website.
9. California Online Privacy Protection Act (CalOPPA)
In accordance with CalOPPA:
- Users can visit our site anonymously.
- This Privacy Policy is linked on our homepage or the first significant page after entering our website and includes the word “Privacy”.
- Users will be notified of any changes on our Privacy Policy page.
- Users can change their personal information by emailing us.
Do Not Track Signals
We honor Do Not Track (DNT) signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place.
Third Party Behavioral Tracking
We allow third-party behavioral tracking for analytics and site performance improvement.
10. COPPA (Children’s Online Privacy Protection Act)
We do not specifically market to children under 13.
11. Fair Information Practices
Should a data breach occur, we will notify users via email within 7 business days.
We also agree to the Individual Redress Principle, allowing individuals to pursue enforceable rights against data collectors who fail to adhere to the law.
12. CAN-SPAM Act
We collect your email address to:
- Send information, respond to inquiries, or other requests
To be in accordance with CAN-SPAM, we agree to:
- Not use false or misleading subjects or email addresses
- Identify the message as an advertisement in some reasonable way
- Include the physical address of our business or site headquarters
- Monitor third-party email marketing services for compliance
- Honor opt-out/unsubscribe requests quickly
- Allow users to unsubscribe using the link at the bottom of each email
If you would like to unsubscribe, follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
13. SMS Messaging Program (10DLC Compliance)
How We Use Your Phone Number
By providing your phone number and opting in, you consent to receive SMS messages from us for:
- Marketing Communications: Promotional offers and updates
- Service Notifications: Order or appointment updates
- Delivery Notifications: Delivery scheduling or status updates
Consent & Commands
Message frequency varies. For example, up to 3 messages per appointment or up to 5 per month, depending on your interactions. Standard messaging and data rates may apply.
To opt out, reply with:
- STOP – Stop receiving messages
- CANCEL – Cancel subscription
- HELP – Receive help or instructions
Data Usage
Your phone number and any personal information collected for the SMS program will not be shared with third parties for marketing purposes. We may share it with trusted service providers only as necessary to operate our messaging program in compliance with applicable privacy laws.
14. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
15. Contacting Us
If you have any questions about this Privacy Policy, please contact us:
Terra Lawn Care Specialists
3481 Germantown Pike
Collegeville, PA 19426
Phone: (610) 275-2170